Information We Collect

When you interact with our educational platform, we gather different types of information depending on how you engage with us. Some of it you provide directly, and some we collect automatically through your browsing activity.

Information You Provide Directly

• Contact details including your name, email address, phone number, and business address when you enquire about programs or reach out to our team
• Business information such as your industry sector, company size, and current marketing challenges when you complete our initial consultation forms
• Educational background and professional experience when you apply for specific learning programs
• Payment and billing information when you enroll in our courses (processed securely through our payment partners)
• Communications content when you email us, participate in webinars, or engage with our support team

Information We Collect Automatically

Our website collects certain technical information to help us improve your experience and understand how our platform is being used:

• Device and browser information including IP address, browser type, operating system, and screen resolution
• Usage data such as pages visited, time spent on each section, and navigation patterns across our site
• Referral sources that show how you found us — whether through search engines, social media, or direct visits
• Location data based on your IP address (city and state level, not precise geolocation)

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose related to delivering quality education and supporting your professional development.

Legal Basis for Processing (Australian Privacy Principles)

Under Australian privacy law, we're required to have a lawful reason for processing your personal information. Here's what that looks like in practice:

• Consent: When you sign up for newsletters or opt into marketing communications, you're giving us explicit permission to contact you
• Contract Performance: Processing your enrollment and delivering educational services requires us to use your information
• Legitimate Interest: We have valid business reasons to analyze website usage and improve our educational offerings
• Legal Obligation: Some data retention and reporting is required by Australian education and business regulations

Sharing and Disclosure

We don't sell your personal information. Period. But we do work with trusted partners who help us deliver our services effectively. Here's who might have access to your data and why:

Service Providers

Third-party companies that help us operate our platform — including hosting providers, payment processors, email service platforms, and learning management systems. These partners are bound by contracts that require them to protect your information and use it only for the specific services they provide to us.

Professional Advisors

Occasionally we need to share information with legal advisors, accountants, or business consultants — but only when necessary for professional advice or compliance purposes.

Legal Requirements

We may disclose information if required by Australian law, court order, or government authority. We'll also share data if necessary to protect our rights, prevent fraud, or ensure the safety of our community.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do:

Data Security Measures

Protecting your information isn't just about compliance — it's about maintaining the trust you place in us when you share your details. We take security seriously and implement multiple layers of protection:

• Industry-standard encryption (TLS/SSL) for all data transmitted between your browser and our servers
• Secure, encrypted storage for all personal information held in our databases
• Restricted access controls ensuring only authorized team members can view personal data, and only when necessary
• Regular security audits and vulnerability assessments conducted by independent third parties
• Staff training on data protection practices and secure handling procedures
• Secure payment processing through PCI-DSS compliant payment partners — we never store full credit card details on our servers

While we implement robust security measures, no online platform can guarantee absolute security. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Data Retention

We don't keep your information longer than necessary. But "necessary" means different things depending on the type of data:

Active Enrollment Records

Maintained throughout your enrollment and for seven years after completion, in line with Australian education record-keeping requirements and tax obligations.

Marketing Communications

Kept until you unsubscribe or withdraw consent. Once you opt out, we'll remove you from marketing lists within 10 business days (though you might receive messages already scheduled).

Website Usage Data

Analytics and technical logs are typically retained for 26 months, then automatically deleted or anonymized.

Financial Records

Payment and billing information is retained for seven years to comply with Australian taxation and accounting requirements.

If you request deletion of your data, we'll remove it within 30 days unless we have a legal obligation to retain it. In those cases, we'll explain why we need to keep certain records.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to improve your experience and understand how people use our platform. Here's what you should know:

Essential Cookies

Required for the website to function properly — managing your login session, remembering your preferences, and ensuring secure access to course materials.

Analytics Cookies

Help us understand which content is most valuable, where people spend time, and how we can improve navigation and user experience.

Marketing Cookies

Track your interactions with our marketing messages and help us understand which campaigns resonate with potential learners. You can opt out of these through your browser settings or our cookie preference tool.

Most browsers allow you to control cookies through their settings. Blocking all cookies might affect website functionality, but you can typically disable non-essential cookies while keeping the site usable.

Children's Privacy

Our educational programs are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we've inadvertently gathered data from someone under 18, we'll delete it promptly.

International Data Transfers

arionexvia operates primarily within Australia, but some of our service providers are based overseas — particularly in the United States and Europe. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• We only work with providers who commit to equivalent data protection standards
• Data processing agreements include specific privacy clauses that meet Australian requirements
• Where possible, we use providers with Australian data centers or localized storage options
• All international transfers comply with the Australian Privacy Principles regarding cross-border disclosure

Changes to This Policy

Privacy practices evolve, and so might this policy. When we make significant changes, we'll notify you through email (if you're enrolled or subscribed) and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically, especially before sharing new information with us.

If changes affect how we use information we've already collected, we'll seek your consent where required by law. Material changes won't apply retroactively without your agreement.

Making a Complaint

If you're concerned about how we've handled your personal information, please let us know. We take privacy complaints seriously and will investigate thoroughly. Here's the process:

• Contact our privacy team using the details below, describing your concern as specifically as possible
• We'll acknowledge your complaint within 5 business days and begin our investigation
• Within 30 days, we'll provide a written response explaining our findings and any corrective action we're taking
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)